FREQUENTLY ASKED QUESTIONS
Questions about our gear, orders or shipping? Find your answers below.
Every APEX SALTWATER product is checked before it leaves our hub. If your gear arrives damaged or has a manufacturing defect, contact us with your order number and photos, and we will find the right solution with you.
Every rod is packed with care to arrive in good condition. If something arrives damaged, contact us and we will help.
Our rods use Toray hybrid 30T/40T carbon, a blend chosen for strength and sensitivity in saltwater. Pure 40T carbon is more brittle, so a hybrid gives a better balance between power and durability.
Orders are prepared and shipped from our logistics hub. You will receive a confirmation by email, and tracking as soon as your order ships.
Rinse your rods and reels gently with cool fresh water and let them dry completely. Never use a high-pressure sprayer. Loosen the drag knob once the reel is dry.
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed securely, and we never store your card details.
Contact us as soon as possible with your order number. If your order has not left our hub yet, we will do our best to change or cancel it.
Yes. A confirmation and receipt are sent to your email after every order, and you can print it from your account.
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